Our commitment to you
We aim to keep your experience with London Linen as seamless as possible. Our highly trained and experienced staff are committed to providing you and your company with a level of customer service support second to none.
Customer Liaison
We have a fully trained service team who will ensure that all your day to day requests for advice are handled with speed and efficiency.
An Area Service Manager is assigned to each of our customers and will be available to visit on a regular basis to check that you are satisfied with the service we are providing.
Deliveries
It is our commitment to deliver to you on a regular, agreed basis. Although it is difficult to stipulate an actual time, every effort will be made to arrive within 1 hour of our normal time.
Processing
London Linen will clean and service your items to the highest standard.
Stock Issues
London Linen is committed to using the most modern methods of stock control in order to keep your costs down and improve the quality of service provided for you.
Aftercare Service
When you commence your service with London Linen, we will ensure that you are happy with the service you are receiving and are fully aware and understand all of our procedures.
We also guarantee to call our customers once a year to ensure they are happy with the service we provide.
We scored 87.5% in our recent Customer Satisfaction Survey.
Our support
We understand how much hard work goes into running your business. That is why we do everything we can to make sure your service is as trouble free as possible.
Managing Your Linen
To ensure your linen is managed correctly, all collections should be accompanied by a completed laundry ticket. For more information please contact Customer Services at enquiries@johnsons-londonlinen.co.uk or call 020 8574 5569.
For further information on how you can manage your linen stock levels, please click here.
Investing in our environment
At Johnson Service Group (JSG) we believe that embedding a best in class sustainability programme throughout our operations will help position us as a leader in responding to the challenges faced by the textile services industry and prove to be a differentiator for our customers. Read more click here.
Customer Satisfaction Survey
At London Linen we strive to provide consistent first class service, which is why every year we use a company called Leadership Factor to survey our customers. We discover what improvements we need to make to achieve world class service. We scored 86.2% in our recent Customer Satisfaction Survey, read about our results here.
Additional Services
To find out what additional services we offer to make sure your linen service is as trouble free as possible, click here.
Service Team
Our dedicated service team are always available if you have any queries from delivery discrepancies to requiring additional stock. Should you wish to arrange a visit or a stock take you will need to contact your Area Service Manager. To find out who your Area Service Manager is please contact Customer Services and for further details please visit our Meet the Team page.
Invoice
Each month you will receive an invoice. Any queries should be reported in 7 days to your customer service team.
Meet the team
We have built up a reputation through our reliable, innovative service. Our long standing staff always strive to work hard, offering impeccable customer service.
